Shuttle and transfer phone: +0034 952 89 35 68   

Terms and Conditions

Please read the following terms and conditions carefully before making your booking. They contain important information concerning your rights and obligations.

FORTUNA BUSINESS CLASS S.L., trades as EliteTransfer and acts as an agent for the contracting of transfers services through its website.

By completing your reservation you confirm that you have read, understand and accept the following conditions. You furthermore confirm that you possess the legal authority necessary to accept these terms and conditions in your own name or on behalf of any companions. As such, upon completion of your booking your responsibilities include due payment, notifying us of any modification or cancellation or your reservation, as well as informing all other travelers in your group of their reservation details.

All communication directly related to the service you contract with us must be received in writing at the following email address. Fortuna Business Class has its registered office in XXXXXXX. Consta inscrita en XXXXXXX

We are available to our customers through the following means of contact:



If you do not understand any of the conditions outlined in this document, contact our Customer Service team before proceeding with your booking.

Intellectual property rights

Trademarks, trading names and other intellectual property displayed on our website are property of FORTUNA BUSINESS CLASS SL and are protected by national and international intellectual property rights.

All content (including, but not limited to, text, graphics, logosÂ…)used on EliteTransfer website is property of FORTUNA BUSINESS CLASS and is protected by national and international intellectual property rights. As such, its use, modification or reproduction without the express written consent of Fortuna Business Class remains strictly prohibited.


Our website is available in multiple languages. Our Customer Service team can assist you in English and Spanish.

We take great care in accurately translating the content of our website as well as our terms and conditions. However, in the case of discrepancy, the Spanish version will prevail.

Terms and Conditions

1. This agreement allows you to make use of this site, please read it carefully. By using, viewing, transmitting, storing or otherwise using this website, the services or functions offered therein and or the contents thereof, you agree to each of the terms and conditions listed below.

In the event that a court determines legal competence any provision of these Terms and Conditions is invalid, such invalidity shall not affect the validity of the remaining provisions of these Terms, which shall remain valid.

2. The information you provide about yourself will only be used by Fortuna Business Class inaccordance with the Privacy Policy of every individual. Your age and responsibility represent and warrant that you are 18 years and has the ability and legal right to enter into this Agreement and to use the website in accordance with the terms and conditions specified herein.

3. It is important to carefully review the details of the booking to receive. To cancel or change your booking later, will not charge if this is done at least 48hours before it. Bookings can not be changed within 48 hours prior to transfer, exceptions will only be made if there is a change in the flight details. Should you wish to change or cancel your booking, it is imperative that we receive the confirmation by e-mail or ordinary mail from the person who made the booking. We will only accept confirmation of the person who made the original booking.

4. Full payment of the price of the transfer is made at the time of booking via Paypal or credit card.

5. You must tell us about any special requests at the time of booking. We will do our best to take all such requests but can not guarantee to be met and we will have no liability to you if not met. It will be communicated to you if not done.

6. When for reasons of force majeure we have to cancel or change any service due to unforeseen circumstances beyond our control, Fortuna Business Class will not face any compensation. Such circumstances include, without limitation, accidents and related delays, unplanned protest marches, demonstrations and organized riots, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot; the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire or adverse weather conditions or other similar events that are beyond our control.

7. When collecting customers occur at the airport more than three hours of waiting because of delayed flights, it will be billed a service “no-show” in addition to the service to be made on the date of arrival.

8. Upon arrival of a flight, the driver will be waiting for the customer 1 hour maximum, unless he/she contacts with the driver or with Fortuna Business Class to report his/her delay.

9. Upon arrival of a flight, the driver will be waiting for the customer 1 hour maximum, unless he/she contacts with the driver or with Fortuna Business Class to report his/her delay.

10. 10. Cancellations of a pre-booked transfer will have the following cancellations fees:

a) 15-20 days before departure: 5% of the amount

b) 10-3 days before departure: 15% of the amount

c) Less than 48 hours before departure: 25% of the amount

11. According to R.D. 1428/2003 of November 21, Rules of the road, it is forbidden to drive with child or infants without using an approved restraint system adapted to their size and weight. So those customers who do not bring their child or infant approved seat or if it is not requested in advance by the agency/customer (indicating the approximate weight or age of the child), we will not be required to perform the service and the service will be fully charged. The requested services with baby chair will have an increase of 5.00 € VAT included, applied for each chair.

12. Also, whenever a child to travel in any of our vehicles, it will count as a seat, like everyone else, can not in any case exceed the maximum of allowed seats for each category of vehicle (4 in the case of standard car, station wagon, minivan and Mercedes, and 7 if minibus).

13. BAGAGE: As passenger you may bring 1 piece of check-in baggage of up to 32 kg (70,5 lbs), max. 158 cm (62 inch) l + w + h and 1 piece of carry-on bagage measuring 55 x 25 x 35 cm (l x w x h) and weighing 18 kg (40 lbs) max. per person. The sum of the dimensions of your carry-on baggage may not exceed 115 cm (45 inch), including wheels. EliteTransfer advises you to pay attention to the fact that the trunks of most sedan cars can hold no more than 2 pieces of check-in baggage. In case you travel with two or more companions, or wish to bring baggage in excess of the free allowance, we recommend you book another car category, such as a station wagon, instead of a sedan car.

14. To avoid potential problems in the performance of services, we recommend that for customers with heavy luggage (suitcases, golf clubs, wheelchairs or extra baggage ) should request station wagon, minivan or minibus, as needed, as the other car has a standard luggage compartment. If the customer arrives with heavy luggage, he/she would have to pay an additional car, unless the acceptance of the agency.

15. The schedule for notification of cancellations or modifications will be 9 am to 17 hours.

16. All Fortuna Business Class vehicles have complaints book available to any customer upon request, document that will be essential for the processing of any claims.

17. The deadline for making claims of shipments requested to Fortuna Business Class will be 30 days from the date the service was performed.

18. Should the customer take other means of transport will be charged the full service.

19. We may modify these terms and conditions as we deem appropriate and publish the new version on our website and once that is done, any use of our website will be governed by that version. You should review the terms and conditions posted on the website regularly. The terms governing the purchase of any Service will be the terms in effect at the time you make your request.

20. To such doubts may arise concerning the application or enforcement of this contract, the grantors expressly submit to the Courts of Marbella, waiving any other jurisdiction that may correspond.

21. 21. In accordance with the provisions of Organic Law 15/1999 of 13 December, on Personal Data Protection, we hereby inform you that your personal data shall be entered on a file owned and handled by Fortuna Business Class SL, the purpose of which is to enable access to such data as a result of a service request. Customers may exercise their rights to oppose use of non-essential data for purposes other than the service provision or maintenance of the customer/supplier relationship. Customers may also exercise their right of access, rectification, cancellation or objection by sending a letter, fax XXXXXXX) or email (iXXXXXXs) to: XXXXXX

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